FAQ’s

FAQ’s (Frequently Asked Questions)

Q: How long will my repair/service take?
A: We repair most faults within 2-3 days, we also offer a 24 hour priority service (subject to availability of parts if needed).  If we need to order parts then we can normally get these next day delivery.  We realise how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.  We don’t send anything away, all repairs are completed in our Chichester workshop or on-site.

Q: How much will my repair cost me?
A: We will always offer you a fixed price for the repair, for example if your laptop screen needs replacing we will give you a total price for the work before starting.  In the event we need to diagnose the fault first we charge £30 labour which is waived if you go ahead with the repair.  We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.

Q: How are you able to offer such competitive prices compared to other shops in the area?
A: The majority of our business comes in via word of mouth or repeat custom; we don’t have to spend massive amounts on advertising.  We don’t have a shop front so costs are low; all work is undertaken in our Chichester office/workshop.  We believe in offering a fair price for the service we provide.

Q: Why would I want to use you when I could go to a big brand high street store such as PC World?
A: Offering a personal service is top of our list; you will speak directly to the person working on your computer so you can explain the situation in detail.  We turnaround repairs quickly, we don’t send anything away to service centres and we don’t quote 5+ days for repairs.  We don’t charge any upfront costs, you only pay for work once it’s completed and when you are happy with it.

Q: I’ve heard a lot about scams and rouge companies, how do I know you are reputable and fair?
A: We are very proud to be members of the West Sussex County Council Trading Standards “Buy with Confidence” scheme.  We have been vetted and approved by Trading Standards to ensure that we operate in a legal, honest and fair way.  Our details can be seen on the Trading Standards Website if you want to check us out first please contact Trading Standards and they will be able to let you know how we operate.

Q: Can you replace cracked/damaged laptop screens?
A: Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop.  Contact Us for a quick quote, we have the majority of laptop screens in stock and can normally replace your screen the same day!

Q: I’m worried about my data, is it safe?
A: We will always take great care in looking after your data.  We conform to the Data Protection Act and any data we hold is held in strict confidence.  We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is.  Any customer data that is stored is always stored password protected and in encrypted format.  We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.

Q: Do you offer any warranty on your repairs?
A: All parts we supply come with a 1 year warranty, if a part we supply fails within a year then we will replace it no quibbles.  We want you to recommend us to other people and so we will do everything we can to ensure you have a good experience!

Q: I’ve got a question that’s not answered here?
A: If you call us on 01243 216313 we will do our best to help.